For special districts · townships · library systems
Every records request: received, on the clock, on the record.
RequestWell replaces the shared inbox with a public intake page, a deadline clock built from your rules, and an activity history that shows exactly what happened, when, and by whom.
- Submitted
- Sep 5, 2026 · 9:14 AM
- Requester
- M. Alvarez
- Records
- Board minutes, Jan–Mar
Built for offices where the clerk is also the records officer, the webmaster, and the front desk.
How it works
From “it’s in the inbox somewhere” to a numbered file.
Residents submit on your page
A public intake page under your agency’s name. Every submission gets an instant on-screen receipt, a request number, and a private tracking link — no account required.
The clock starts
Target dates run on your rules — business or calendar days, your holidays, your cutoff times. Pause, extend, or override with a recorded reason, and get reminders as target dates approach or pass.
Answer and close the file
Correspond with the requester, keep internal notes separate, and deliver documents by secure expiring link. When you need the file, export it — request details, messages, the recorded activity history, and a verified list of delivered documents. Document files download separately.
The activity history
An answer for “who did what, and when?”
Every action the service records becomes a new, permanent line in the file's history. Once a day, that history is sealed against write-once storage and re-checked against the live record — so quiet, after-the-fact edits have nowhere to hide. More detail is on the Security page.
There is no edit button for history. Corrections are added as new entries, and each request's export re-verifies that request's history before it leaves the building.
For your IT department and counsel
Plain claims, kept plainly.
Your records stay yours
Export your data whenever you want it — each request's details, messages, recorded activity history, document list, and issued download links, with document files downloaded separately. Every export states whether it is complete. No data-hostage mechanics.
You set the clocks
RequestWell never interprets records law. Target dates come from rules your office configures; the product tracks them faithfully and shows its arithmetic.
Checked on every action
Every clerk action re-checks permissions on our servers before touching a single record. Documents live in private, encrypted, versioned storage and are shared only through expiring links. How we test this is documented on the Security page.
Read the details
The one-page summary your clerk can forward: Security & data handling · Accessibility statement · Privacy · Terms
Pricing
Priced for a line item, not a budget cycle.
Flat monthly pricing per agency. Month-to-month, cancel anytime, annual invoicing available — and you can export your records before you go.
Pilot agency
Month-to-month · $79 rate held for your first 12 months · cancel anytime
- Public intake, configured clocks, document delivery, and JSON exports
- Basic organization onboarding is available
Standard
For higher-volume agencies · month-to-month
- Pilot-plan features
- No application-level account or department count cap is currently configured
- Annual invoicing ($1,788)